Delete inside the app
- Open NELOA and sign in.
- Open Settings.
- Select Permanently Delete Account.
- Review the warning and confirm the request.
NELOA provides a two-day cancellation window. Sign back in and use the cancellation option during that window if you change your mind. After the window, the deletion process is intended to remove the account and associated user content.
If you cannot access the app
Email neloa.official.admin@gmail.com with the subject NELOA Account Deletion Request. Include your NELOA username and enough non-sensitive information for us to locate the account. We will use a secure verification process before deletion.
Do not email your password, OTP, complete bank/card details, government-ID image or API secret.
What is deleted
The account profile and associated user data such as uploaded profile media, social connections, posts, comments, room membership/activity and messages are deleted or de-identified where technically and legally appropriate.
What may be retained
Limited records may be kept when required for security, fraud prevention, financial/accounting obligations, dispute resolution or law. This can include purchase/transaction records, reports and enforcement records. Backup copies may take additional time to expire.
Contact
Deletion and privacy requests: neloa.official.admin@gmail.com